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Shipping & Returns

Covid-19 UPDATE

At present we are still open and taking online orders, however please be aware that some shipping services are taking longer than expected to arrive due to current conditions.  Royal Mail Special Delivery 1pm are no longer guaranteed next day, in many cases they may still arrive but please be aware of this when ordering.  More details can be found on the Royal Mail Website.

Shipping Methods

At Sports & Medical Bracing we aim to provide you with a first class ordering process that is fast and efficient. 

We offer 'Same Day dispatch' on all of our stock items and when you place an order with us on a weekday before 4.30 pm (Monday to Friday).

We use Royal Mail or Parcelforce to ship our orders and offer the following options:

Shipping Method:    Delivery Timescale:
Royal Mail 24    1 Working Day
Royal Mail 48    2 Working Days
Royal Mail Special Delivery 1pm    Next working day before 1pm

Royal Mail Special Delivery 1pm + SG

   Next day before 1pm - Saturday delivery
Royal Mail International Tracked    3-7 Working Days
Parcelforce - Europe Express    2-3 Day Express Delivery
Parcelforce - Worldwide Express    3-5 Day Express Delivery


Shipping costs are automatically calculated at the checkout, if you need to change or amend your selected options please call or email us to amend this for you.

Contact us regarding Delivery / Shipping Options:  07870 234492  /

International Orders:

We can ship to virtually any address in the world!  When you place an order, our website will automatically calculate the postal / shipping costs for countries outside of the UK based on the item(s) you have chosen. 

International shipping / postal rates are calculated based on the destination country, size and weight of the item(s) chosen and will be calculated automatically for you.  Please allow for 5-7 working days to receive you order.

When placing an order if you have any problems with the shipping methods offered, please contact us and we will be able to assist you.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

30 Day Money Back Guarantee:

SMBUK offer a 30 day money back guarantee if for any reason you are unhappy with your purchase.

Sports & Medical Bracing UK Returns Policy:

You may return new, unopened and unused items to us within 30 days of delivery for a product refund.  The Buyer are responsible for paying for the return postal costs when returning any item(s) to us.  SMBUK Ltd will pay the return shipping costs to us if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one week of returning your package to us, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your returned item(s) (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.