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Shipping & Returns

Covid-19 UPDATE

SMBUK are open and taking orders, however please be aware that some shipping services are taking longer than expected to arrive due to current conditions.  Royal Mail Special Delivery 1pm are no longer guaranteed next day (find out more on the Royal Mail Website), in many cases they may still arrive but please be aware of this when placing your order. 

When will my order be shipped?

SMBUK process orders and ship on weekdays only - Monday to Friday excluding Bank / Public Holidays.  SMBUK CANNOT ship on Saturday or Sunday.  All orders received each working day before 4.30 pm will be processed and shipped on the same working day.  If for any reason we have a problem with your order i.e. address / stock queries we will contact you to discuss this before your item is sent.  SMBUK Ltd is an online business only, we do not have premises that you can visit - therefore orders cannot be collected from us.

Christmas 2020 Opening Dates:

SMBUK are open throughout the festive season apart from on the following dates:

Friday 25th December - Christmas Day

Saturday 26th December - Boxing Day

Monday 28th December - Public Holiday

Friday 1st January 2021 - New Year's Day

How quickly will my order order be processed?

SMBUK Ltd process all orders received before 4.30 pm on a daily basis - weekdays only - Monday to Friday (excluding Bank and Public Holidays).  SMBUK cannot ship orders on a Saturday or Sunday - orders placed after 4.30 pm. Friday to midnight Sunday will be processed and shipped the next working day, Monday.

What is the last time I can place an order?

All orders received before 4.30 pm on weekdays only (not weekends) will be processed and shipped on the same working day (Monday to Friday, excluding Bank / Public Holidays).  Orders placed after 4.30 pm on Friday will be processed and shipped the following Monday (excluding Bank / Public Holidays).  SMBUK CANNOT ship on Saturday or Sunday.

Does SMBUK ship orders on Saturday & Sunday?

Unfortunately the answer is no, SMBUK CANNOT ship on Saturday or Sunday.  We use Royal Mail and DHL to ship all of our orders who only collect from us on weekdays - Monday to Friday (excluding Bank / Public Holidays).

Shipping Methods

At Sports & Medical Bracing we aim to provide you with a first class ordering process that is fast and efficient. We offer 'Same Day dispatch' on all of our stock items and when you place an order with us on a weekday before 4.30 pm (Monday to Friday).  We use Royal Mail and DHL for shipping and offer the following options:

Shipping Method:    Delivery Timescale:
Royal Mail 24    1-2 Working Days
Royal Mail 48    2-3 Working Days
Royal Mail Special Delivery 1pm    Next working day before 1pm

Royal Mail Special Delivery 1pm + Saturday Guarantee

   Next day before 1pm - Saturday delivery - USE FOR ORDERS PLACED ON A FRIDAY REQUIRING SATURDAY DELIVERY!

Royal Mail International Tracked    3-7 Working Days
DHL - Express Worldwide    1-2 Working Days Express Delivery
DHL - Economy Worldwide    3-5 Working Days Delivery

 Shipping costs are automatically calculated, if you need to change or amend your selected options please call or email us to amend this for you.

DHL Next Working Day Orders: 

Collection times vary between 12:30 - 2:00 pm.  If we receive your order after collection we will automatically change it to Royal Mail Special Delivery Guaranteed next working day for you.  This is to ensure that your order is received as you have requested.  DHL Next working day orders placed on a Friday will not be delivered until the next working day - Monday (excluding Bank / Public Holidays) so please bear this in mind when placing your order.

Royal Mail Special Delivery Guaranteed Orders:

When selecting this delivery option please note that only orders placed on Monday-Thursday will be delivered the next working day.  If placing your order on a Friday must choose the Royal Mail Special Delivery with Saturday Guarantee option to ensure your parcel is delivered the next day otherwise this may not arrive until the following Monday (excluding Bank / Public Holidays).

Contact us regarding Delivery / Shipping Options:  customerservices@sportsmedbracing.com

International Orders:

We can ship to virtually any address in the world!  When you place an order, our website will automatically calculate the postal / shipping costs for countries outside of the UK based on the item(s) you have chosen. 

International shipping / postal rates are calculated based on the destination country, size and weight of the item(s) chosen and will be calculated automatically for you.  Please allow for 5-7 working days to receive you order.

When placing an order if you have any problems with the shipping methods offered, please contact us and we will be able to assist you.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

Sports & Medical Bracing UK Returns Policy:

You may return new, unopened and unused items to us within 30 days of delivery for a product refund.  The Buyer is responsible for paying for the return postal costs when returning any item(s) to us.  SMBUK Ltd will pay the return shipping costs to us if the return is a result of our error (you received an incorrect or defective item, etc.). 

PLEASE DO NOT TAPE ANYTHING TO THE BOXES AND ONLY RETURN UNUSED / UNWORN / NON-SOILED ITEMS - Items are thoroughly checked upon return and refunds will NOT be issued for items that have been used / worn / soiled.

Please include a copy of your order or your details so that we can trace you on our system, items sent without information will

You should expect to receive your refund within one week of returning your package to us, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your returned item(s) (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

PLEASE NOTE:  SMBUK Ltd only process orders on working days - Monday to Friday - we cannot ship orders on Saturdays or Sundays.  Orders placed after 4:30 pm on Fridays will be processed and shipped on the following Monday (except Bank / Public Holidays).