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Shipping & Returns

Shipping & Returns

Shipping Methods

At Sports & Medical Bracing we aim to provide you with a first class ordering process that is fast and efficient. 

We offer 'Same Day dispatch' on all of our stock items and when you place an order with us on a weekday before 4pm or Saturday before 10.30am your order will be shipped out the same day.  We use Royal Mail to ship all of our orders and first class / express delivery usually takes between 1-2 days and strandard deliveries can take 2-4 days.  An email will be sent to you to confirm when your order has dispatched with shipping details.

UK ORDERS OVER £50 WILL BE DELIVERED FOR FREE*

International Orders

We can ship to virtually any address in the world!  When you place an order, our website will automatically calculate the postal / shipping costs for countries outside of the UK based on the item(s) you have chosen. 

International shipping / postal rates are calculated based on the destination country, size and weight of the item(s) chosen and will be calculated automatically for you.  Please allow for 5-7 working days to receive you order.

When placing an order if you have any problems with the shipping methods offered, please contact us and we will be able to assist you.

*Free UK delivery for orders over £50 is restricted to mainland UK, this excludes Ireland and will be shipped via Royal Mail.

Contact us regarding Delivery / Shipping Options:  07956 067640

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

30 Day Money Back Guarantee:

SMBUK offer a 30 day money back guarantee if for any reason you are unhappy with your purchase.

Sports & Medical Bracing UK Returns Policy:

You may return new, unopened and unused items to us within 30 days of delivery for a product refund.  The Buyer are responsible for paying for the return postal costs when returning any item(s) to us.  SMB UK Ltd will pay the return shipping costs to us if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one week of returning your package to us, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your returned item(s) (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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